Improve Your Reception Area
When current or potential clients walk through your doors, it is vital that they feel welcome, comfortable and at ease. This is best achieved by creating a reception area that is both warm and functional, so your guests can make themselves at home prior to meeting with your sales staff or executive team members. Here are some of our best practices for creating a reception area that meets the form and function of your office space, but also lets you stand out from others.
Lighting is one of the most important aspects of a great reception area. A poorly lit room can immediately create a negative first impression and cause your visitors to feel uncomfortable from the moment they enter your space. Be sure that your reception area is well lit and has access to natural light, if possible. Take it an extra step with decorative lighting to add personality to the space, and you’ll be off to a great start!
Functional Reception Furniture
Try to keep your visitors needs in mind when purchasing reception furniture. Will your guests need a place to work while they wait? If so, it may be beneficial to create a collaborative work space that allows guests to use their laptops to review presentations and complete other tasks.
Seating is another important consideration. Not only should you have comfortable seating for your guests, you will also want to ensure that you have enough seating to accommodate everyone, even during your busiest periods. If you have space constraints, there are plenty of space-saving seating options available such as bench seating and more, so there’s simply no reason your guests should ever have to stand while they wait.
Keep It Clean & Clutter-Free
Be sure your windows, doors and surfaces are wiped down regularly to avoid fingerprints and other grime from building up and straighten any items you may have out on coffee tables or literature racks. In addition, be sure the floor is vacuumed or mopped frequently and place attractive trash receptacles and recycling bins throughout the space to encourage your guests to dispose of their items before they depart.
Adding in one or more custom pieces of décor to your space can accomplish a lot. First, it can help you to make that first impression a truly memorable one, and second, it can serve as a talking piece to break the ice when it’s time for your meeting to begin. Custom décor is the ideal way to add your company or organization’s unique flair to the space and should leave your guests with a better understanding of what you do and how you do it.
While your visitors wait, show your appreciation for them by providing beverages. You can keep it simple by offering water or take it farther with a mini-fridge filled with soda or a coffee bar that features all of the fixings. Whichever option you choose, your customers and guests will be thankful you took the extra time to make their wait enjoyable.
Wi-Fi / Charging Stations
In today’s world, most of us want to be able to connect to the internet at all times. Offering a guest Wi-Fi network is helpful if cellular reception is not great at your office. Take it a step farther by providing your guest with outlets to charge their devices. A few outlets will go a long way, but placing a few of the most popular charging plugs at the station is an even more thoughtful approach.
Not everyone wants to self-entertain or work while they wait. Because of this, it can be helpful to have reading materials, televisions, music or a wide variety of other options available for entertainment purposes. Be careful with volume levels, though, as you don’t want your other guests to feel distracted or overwhelmed by these additions.
Our last tip is quite possibly the most important tip of all. Greet your guests and visitors with a smile and a courteous, friendly attitude. Let’s face it. Nobody likes to wait, but you will find people are generally much more willing to do so if they’ve been greeted by friendly office staff within a reasonable time frame.