Customer Service

Shipping

Our Shipping Policies.
Used items are located in our warehouse in Hagerstown, MD and are available for immediate pick up. Used orders requiring delivery via OSI delivery trucks generally ship within 5 business days and are subject to availability of the OSI delivery schedule. OSI generally ships Used items within a 90 mile radius. OSI will occasionally ship outside of the 90 mile delivery area depending on size of order. Delivery of smaller orders outside of the 90 mile radius tend to be cost prohibitive. For questions regarding shipping of Used items, visit our Shipping, Delivery and Installation page or call OSI at 301-797-3120.

How much does shipping cost?
Used items generally ship free within a 30 mile radius of Hagerstown, MD.   Orders outside of the 30 mile radius may be subject to a delivery fee based on order size and delivery location. For questions regarding shipping costs, visit our Shipping, Delivery and Installation page or contact OSI at 301-797-3120.

How long will it take for my order to ship?
Used orders are processed the same business day and are ready for pick up or shipping the same day the order is placed.  Used orders that require delivery via OSI delivery trucks vary but generally ship within 5 business days.  Please call 301-797-3120 for more information on our shipping policies.

Does OSI build and install the furniture you sell?
Yes. OSI has an outstanding industry reputation for installation services. Our installation team is the most qualified and experienced in the area. Unlike many other office furniture companies, OSI employs our own installers. Our professional installation team members all receive proper training, are fully equipped with proper tools and equipment and wear OSI logo uniforms. Our well-qualified installation team is what differentiates OSI from the competition. We can install just about any type of commercial office furniture imaginable. In additional to new office furniture, OSI is capable of reconfiguring and moving your existing furniture as well. Contact OSI today at 301-797-3120 to discuss installation needs or visit our Shipping, Delivery and Installation page for more information.

 

Ordering Information

What payment types are accepted?
OSI accepts all major credit cards (Visa, Mastercard, American Express, Discover) and Paypal through our online store.  OSI also accepts cash and checks in our physical store in Hagerstown, MD.   OSI accepts purchase orders from many businesses, government agencies and schools.  Credit terms are available for business customers by filling out a credit application.  For inquires about credit terms, please contact OSI at 301-797-3120.  

Can I call or fax an order to OSI?
Yes.  OSI also accepts orders via phone and fax. Please call 301-797-3120 to place your order over the phone. If you wish to fax your order, please fax to 301-797-1504.

How do I cancel my order?
To cancel an order, contact OSI at 301-671-2065. Not all orders are cancelable and may be subject to a 50% restocking fee. Canceled order fees will be handled on a case-by-case basis.

Do you collect sales tax?
OSI collects 6% sales tax on all orders shipped to Maryland, West Virginia and Pennsylvania.

 

Returns and Damages

Returns
All In Stock items may be exchanged for a full store credit. Factory Direct items may be exchanged for store credit and are subject to a 25% restocking fee. Shipping for exchanged items are the responsibility of the purchaser and will be deducted from the store credit amount. Special order items cannot be returned or exchanged. Please call 301-797-3120 if you would like to exchange your item.

Damages
Customers are responsible for inspecting all shipments. If a package is visibly damaged, simply refuse the shipment and call OSI immediately. We will work closely to ensure a new item is shipped to you ASAP. If damages are not noticed until the packaging is open, simply call OSI within 10 business days and we will file a freight claim on your behalf.  OSI is not responsible for damages not reported within 10 days of arrival. 

 

General Information

Pricing
Prices listed on the website are subject to change at any time.  Occasionally, pricing errors occur on the website.  OSI is not responsible for pricing errors.

Errors
OSI is not responsibile for typos, photographic or pricing errors listed on the website.

Warranties
Used items feature a 30 day warranty.  For questions on warranties, please call OSI at 301-797-3120.